Privacy notice

Who we are

Crossed Letter, The Packet, Nature Printed and Gaslight are trading names of MERÚ LONDON LTD. MERÚ LONDON LTD is registered in England and Wales, company number 14610571. Registered office: 82a James Carter Road, Mildenhall, Bury St. Edmunds IP28 7DE.

Questions about your details: [email protected].

What we collect and why

• When you join an email list: your email address and the titles you chose, so we can email you about them. We only email you because you asked us to.
• When you subscribe: your name, email address, postal address and payment details, so we can take your payments, post your issues and email you about your subscription. Card details go straight to our payment provider, Stripe (privacy policy); we never see the full number.
• When you visit: if you accept cookies, where you came from and how you use the site, so we can improve it.

Cookies

We ask before setting any cookie the site doesn’t need. If you say no thanks, we set one cookie to remember that. If you accept, we set a few of our own, lasting up to 12 months, to see how people find and use the site. They’re never used for advertising. Change your mind any time with Cookie settings at the bottom of the page.

On our checkout page, Stripe sets its own cookies to keep payments secure.

Who we share it with

Only the companies that help us run Crossed Letter, such as our payment provider, website host and email service, and the postal service that delivers your issues. Some may handle details outside the UK, with the protections UK law requires. We never sell your details.

How long we keep it

Only as long as we need it for the reasons above. Payment records are kept for six years because tax law requires it.

Your rights

You can ask for a copy of your details, ask us to correct or delete them, and change your mind about emails or cookies at any time: email [email protected]. Every email we send has an unsubscribe link. You can also complain to the Information Commissioner’s Office at ico.org.uk.